Complimentary standard shipping is offered on all orders within Australia.

We currently ship within Australia.

Delivery typically takes 3 to 7 days across Australia, depending on your location.

All orders are dispatched from Australia via Australia Post.

Tracking details are provided via email once your order has been dispatched.

As we ship within Australia, no additional duties or taxes apply.

Returns are accepted within 14 days of delivery. Items must be unused and returned in their original condition, including all packaging and dust bag.

Free returns within Australia, up to 14 days from delivery. Contact hello@paolah.com to initiate a return.

To arrange a return, please contact us at hello@paolah.com within 14 days of delivery, including your order number and reason for return. Returns instructions will be provided once your request has been approved.

Our bags are handcrafted in Florence, Italy by skilled artisans, reflecting a balance of traditional craftsmanship and modern design.

We use carefully selected materials, including premium Italian leather sourced from Leather Working Group certified tanneries, chosen for their quality and longevity.

To preserve its condition, store your bag in its dust bag and avoid prolonged exposure to moisture, heat, or direct sunlight. For suede, we recommend using a protective spray hand handling with care to maintain its texture and finish.

For all enquiries, please contact us at hello@paolah.com