Shipping
SHIPPING
We currently ship to Australia, New Zealand, the United States, Canada, selected European countries, the United Kingdom and Switzerland.
Australia
Complimentary Standard Shipping via Australia Post (3–6 business days)
Express Shipping via Australia Post: AUD $25 (1–3 business days).
United States
Complimentary DHL Express Shipping on orders over USD $200
A flat shipping fee of USD $60 applies to orders under USD $200
Estimated delivery: 3–7 business days.
Canada
Complimentary DHL Express Shipping on orders over CAD $300
A flat shipping fee of CAD $60 applies to orders under CAD $300
Estimated delivery: 5–8 business days.
Europe + United Kingdom + Switzerland
Available in Italy, Austria, France, Germany, Netherlands, Ireland, Belgium, Luxembourg, Sweden, Denmark and Finland.
Complimentary DHL Express Shipping on orders over EUR €200
A flat shipping fee of EUR €30 applies to orders under EUR €200
Estimated delivery: 5–8 business days.
New Zealand
Complimentary DHL Express Shipping on orders over NZ $200
A flat shipping fee of NZ $50 applies to orders under NZ $200
Estimated delivery: 3–7 business days
Duties and taxes are included in the purchase price
DISPATCH
Orders are typically dispatched within 1–2 business days of purchase.
During peak periods, including promotional events and holidays, dispatch times may be slightly extended. Every PAOLAH piece is carefully inspected before shipment to ensure it meets our quality standards.
DELIVERY
Estimated delivery times:
Australia
Standard Shipping: 3–6 business days
Express Shipping: 1–3 business days
United States, Canada, New Zealand, Europe, United Kingdom and Switzerland
DHL Express: 5-8 business days
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.
SHIPPING DETAILS
Please ensure all shipping information is entered correctly at checkout. Once an order has been processed, we may be unable to make changes to the delivery address.
If your order arrives damaged, please contact us within 3 days of delivery and include photographs of the package and product.
DELIVERY RESPONSIBILITY
Once your order has been dispatched, it is in the care of the shipping carrier.
While we will always do our best to assist with any shipping issues, delivery times cannot be guaranteed and may occasionally be affected by customs processing, weather conditions, or carrier delays.
If your parcel is lost or damaged in transit, please contact us and we will work with you to resolve the issue as quickly as possible.
RETURNS
Australia
We offer complimentary returns on eligible Australian orders in accordance with our Returns Policy.
United States, Canada, New Zealand, Europe, United Kingdom and Switzerland
Customers are responsible for return shipping costs. Original shipping charges, duties and taxes are non-refundable.