Shipping

SHIPPING

We currently ship to Australia, the United States, Canada, selected European countries, and Switzerland.

Australia

Complimentary Standard Shipping via Australia Post (3–6 business days)

Express Shipping via Australia Post: AUD $25 (1–3 business days)

United States

Complimentary DHL Express Shipping on orders over USD $249

A flat shipping fee of USD $60 applies to orders under USD $249

Estimated delivery: 3–7 business days

Canada

Complimentary DHL Express Shipping on orders over CAD $349

A flat shipping fee of CAD $60 applies to orders under CAD $349

Estimated delivery: 5–8 business days

Europe

Available in Italy, Austria, France, Germany, Netherlands, Ireland, Belgium and Luxembourg.

Complimentary DHL Express Shipping on orders over EUR €249

A flat shipping fee of EUR €30 applies to orders under EUR €249

Estimated delivery: 5–8 business days

Duties and taxes are included in the purchase price

Switzerland

Complimentary DHL Express Shipping on orders over CHF 249

A flat shipping fee of CHF 25 applies to orders under CHF 249

Estimated delivery: 5–8 business days

Duties and taxes are included in the purchase price

DISPATCH

Orders are typically dispatched within 1–2 business days of purchase.

During peak periods, including promotional events and holidays, dispatch times may be slightly extended. Every PAOLAH piece is carefully inspected before shipment to ensure it meets our quality standards.

DELIVERY

Estimated delivery times:

Australia

Standard Shipping: 3–6 business days

Express Shipping: 1–3 business days

United States, Canada, Europe & Switzerland

DHL Express: 5-8 business days

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.

SHIPPING DETAILS

Please ensure all shipping information is entered correctly at checkout. Once an order has been processed, we may be unable to make changes to the delivery address.

If your order arrives damaged, please contact us within 3 days of delivery and include photographs of the package and product.

DELIVERY RESPONSIBILITY

Once your order has been dispatched, it is in the care of the shipping carrier.

While we will always do our best to assist with any shipping issues, delivery times cannot be guaranteed and may occasionally be affected by customs processing, weather conditions, or carrier delays.

If your parcel is lost or damaged in transit, please contact us and we will work with you to resolve the issue as quickly as possible.

RETURNS

Australia

We offer complimentary returns on eligible Australian orders in accordance with our Returns Policy.

United States, Canada, Europe & Switzerland

Customers are responsible for return shipping costs. Original shipping charges, duties and taxes are non-refundable.