Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from paolah.com (the “Site”).
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse the Site, we also collect information about the pages or products you view, how you interact with the Site, and how you arrived at the Site. We refer to this information as “Device Information.” We collect Device Information using technologies such as cookies, log files, and similar tracking tools. When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment details, email address, and phone number. We refer to this as “Order Information.” When we refer to “Personal Information” in this policy, we mean both Device Information and Order Information.
HOW WE USE YOUR PERSONAL INFORMATION
We use your Personal Information to:
• Process and fulfil your orders, including payment processing and shipping
• Communicate with you regarding your order or enquiries
• Screen orders for potential risk or fraud
• Provide you with updates, offers, and marketing communications (where you have opted in)
• Improve and optimise our website, including analysing how customers interact with the Site
SHARING YOUR PERSONAL INFORMATION
We do not sell your personal information. We may share your Personal Information with trusted third parties to operate our business, including:
• Shopify, which powers our online store
• Payment providers to process transactions
• Shipping partners to deliver your order
These third parties only receive the information necessary to perform their services and are required to handle it securely. We may also disclose your information where required by law or to protect our rights.
COOKIES AND TRACKING
We use cookies and similar technologies to improve your browsing experience, manage your shopping cart, and analyse website performance. You can disable cookies through your browser settings if you prefer.
DATA RETENTION
When you place an order through the Site, we retain your Order Information for our records unless and until you request its deletion.
YOUR RIGHTS
You have the right to access, update, or request deletion of your personal information. If you would like to exercise these rights, please contact us using the details below.
SECURITY
We take reasonable steps to protect your personal information. All payments are processed through secure and encrypted systems. We do not store your full payment details.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be published on this page.
CONTACT
For more information about our privacy practices, or if you have any questions, please contact us at: hello@paolah.com